Refund policy

The provider of services works with each patient to discuss treatment options and their objectives, and to thoroughly review likely outcomes, benefits, and risks associated with each treatment. Once services are purchased, they will not be refunded. 

 

However, to ensure our patients always receive the greatest experience, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service for which the patient is clinically eligible as determined by the provider of services. Cash Equivalents are not transferable. There are no refunds on credit or cash just the equivalent given. The client has 24 months from the original purchase date to redeem the credit after it has been issued in spa credit for services. 

All treatment sales (example: Botox, Juvederm, Radiesse,
Restylane, Perlane, and Sculptra) are final; refunds or credits cannot be
offered once treatment is completed. 

For Skin Care Products,
all sales are final. However, should the patient have a reaction to one of the
skin products, it can be returned for a full refund within 7 days of
purchase. 

Exchanges

When you purchase a package of treatments, you will receive a discounted price. The discounted price requires full payment for the series before the first treatment date. We do not offer refunds on packages that have been purchased. Should you choose to cancel after you have begun your treatment series, The Spa at Alora Med Spa will honor the outstanding amount in the form of a gift card exchangeable for goods and services. Credit will be given on remaining funds after the full (not discounted) price of the treatment is debited.The client has 24 months from the original purchase date to redeem the credit after it has been issued.